Service Manager

🚨 HIRING ALERT - Service Manager 🚨 We are looking for an experienced and dynamic Service Manager to lead after-sales service operations across multiple business channels. 📍 Location: Mumbai 💼 Experience: 6-10 Years 🎓 Qualification: Graduate (MBA Preferred) 🏢 Preferred Industries: • Retail • Consumer Durables • Electronics • Lifestyle • Ecommerce 💰 CTC: Up to ₹10 LPA 🔹 Key Responsibilities: ✔️ Manage end-to-end after-sales service operations ✔️ Handle customer complaints, returns, replacements, and warranty claims ✔️ Coordinate service across Ecommerce, D2C, and Retail channels ✔️ Manage repair centers, service partners, and spare parts inventory ✔️ Monitor customer satisfaction metrics (CSAT / NPS) ✔️ Lead service teams and drive performance KPIs ✔️ Implement CRM, ticketing systems, and process automation ✔️ Generate service reports and business insights 🔹 Preferred Candidate Profile: ✅ Strong leadership and team management experience ✅ Expertise in multi-channel service operations ✅ Knowledge of warranty management, customer escalations, and compliance ✅ Analytical mindset with a focus on process improvement ✅ Experience with marketplace platforms such as Amazon India and Flipkart will be an added advantage 🌟 Why Join? • Opportunity to work with a growing organization • Leadership role with significant impact • Competitive compensation package • Career growth and development opportunities 📩 Share your updated resume at: Smita.shwetaconsultancies@gmail.com 📞 Call / WhatsApp: +91 9930227613 📌 References are welcome. #Hiring #ServiceManager #CustomerService #AfterSales #RetailJobs #EcommerceJobs #MumbaiJobs #OperationsJobs #CustomerExperience #LeadershipHiring #HiringNow #ShwetaConsultancies